If you are unhappy about any aspect of our service you have the right to, and are encouraged to, complain.
You may do this by detailing your complaint in full on a Complaint Form (QP 009/1) which can be obtained from the Test Centre or by phone from the Customer Service Department. The form should be posted to the address below. Alternatively, you may lodge your complaint by phone directly with the Customer Service Department on (01) 4135994.
Your complaint will be investigated and a response with our findings will be issued within 2 weeks of receipt of your complaint.
Customer Service Department
Citywest Business Campus
You have the right to Complain or to Appeal the refusal of a Test Certificate
If you feel that you have been unfairly refused a NCT Certificate you should direct your concern in the first instance, to the person in charge of the Test Centre before leaving. This approach will often clarify simple misunderstandings.
If after leaving the test centre, you feel that you have been unfairly refused a NCT Certificate you should return to the test centre and speak with the person in charge. For an appeal to be effectively considered the vehicle must be re-presented in the same condition as it was at the time of testing. Again this approach will often resolve simple misunderstandings.
If this approach does not resolve your problem, you should complete a complaints form, clearly outlining your concerns, and submit it to the NCTS Customer Service Dept. at the address above. Complaint forms are available at your local NCT Centre. NCTS Customer Service will investigate your complaint and send you a reply within 2 weeks.
If, after this, you still feel you have been unfairly refused a Test Certificate you may lodge a Formal Appeal in writing to the Independent Appeals Board (IAB), NCT Appeals, AA Technical Department, Rescue Operations Centre, Unit D, Merrywell Business Park, Ballymount Road Lower, D12 F1H2. You can also call them on 01 617 9000 or email Technical@theaa.ie.
An Appeal may also be lodged in the District Court.